Terms and Conditions Information
1. Interpretation
1.1. The definitions in this clause apply in the terms and conditions set out in this document: Delivery Table: the table defining delivery times, charges and options. The Delivery Table may be viewed on our website here and is subject to change without notice. EU: means the European Union. Goods: the products that we are selling to you as set out in the order. Order: your order for the Goods. Order Period: the period beginning at the time you initially place the order and ending at the next order cut-off time. Terms: the terms and conditions set out in this document. we, us and/or our: Youbamboo Limited, details of which are set out in clause 2.1 below. writing: or written includes faxes and e-mail. you and/or your: the person placing the order. 1.2. Headings do not affect the interpretation of these terms. 1.3. References here to "clause" refer to the relevant numbered clause in these terms and conditions. If you wish to contact us by email, scroll to the bottom and click the email icon.
2. Information about us and how to get in contact with us
2.1. Who we are: we are Youbamboo Limited, a company registered in England and Wales. Our company registration number is 12199890 and our registered office is at Unit 2D, Eagle Road, Redditch, Worcestershire, B989HF, United Kingdom. Our registered VAT number is GB365611593.
2.2. How to contact us: you can contact us by writing an email to us at help@youbamboo.com.
2.3. How we may contact you: if we need to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. If you contact us through social media we may reply through the same method where we consider it is appropriate to do so.
3. Basis of sale
3.1. What these terms cover: these are the terms and conditions on which we supply Goods to you.
3.2. Why you should read the terms: please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.
3.3. Goods may vary slightly from their picture: any descriptions, images or advertising we issue are produced solely to provide you with an approximate idea of the Goods they describe.
3.4. How we will accept your order: our acceptance of your order will take place when we ship your order, at which point a contract will come into existence between you and us. Receipt of an order by our Help Team or via our website, or assignment of an order number to your order does not constitute our acceptance of an order.
3.5. If we cannot accept your order: if we are unable to accept your order, we will inform you of this either by telephone or in writing and will not charge you for the Goods. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Goods, because we are unable to meet a delivery deadline you have specified, or if we do not wish to supply you for any reason whatsoever.
3.6. Your order number: we will assign an order number to your order and tell you what it is when we receive your order, but providing an order number does not constitute our acceptance of your order, which will happen only in accordance with clause 3.4. It will help us if you can quote the order number whenever you contact us about your order.
4. Our rights to make changes
4.1. Minor changes to the Goods: We may change the Goods to reflect changes in relevant laws and regulatory requirement, or to implement minor technical adjustments and improvements. These changes will not affect your use of the Goods.
4.2. More significant changes to the Goods and these terms: In addition, we may make material changes to the Goods or these terms after accepting your order but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Goods paid for but not received.
5. The goods
5.1. Our quality promise: we warrant that on delivery the Goods shall:
5.1.a. conform with their description (subject to any qualification at clause 3.3 or clause 4.1);
5.1.b. be of satisfactory quality;
5.1.c. be fit for any purpose we say the Goods are fit for;
5.1.d. be free from material defects in design, material and workmanship; and
5.1.e. comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.
5.2. Your warranty rights: this warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform with these terms. Advice about your legal rights is available from the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06
5.3. Warranty exclusions: this warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend or your failure to follow our instructions without our prior written approval.
6. Delivering the Goods and delivery charges
6.1. Delivery charges: Free 48 Hour Tracked delivery on any order, and free 24 Hour Tracked delivery for UK mainland orders over £100. For orders under £100, 24 Hour Tracked costs £4.99.
6.2. When your Goods will be delivered: delivery periods may vary depending on address and factors outside of our control but we aim to have your delivery completed within the specified times of 2 working days for 48 Hour Tracked delivery, and 1 working day for our 24 Hour Tracked service, so long as orders are made before 3:15pm, after which delivery times will be a day later.
6.3. We are not responsible for delays outside of our control: if our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.
6.4. Frequency of applying delivery charges: we will charge you one delivery charge per order, regardless of the quantity of Goods ordered. Deliveries to multiple addresses will require multiple orders and multiple delivery charges.
7. If there is a problem with the Goods
7.1. How to tell us about problems: If you have any questions or complaints about the Goods, please contact us. You can write to us at help@youbamboo.com.
7.2. What happens if the Goods become faulty: if the Goods become faulty within 30 days of receipt, you will be offered the choice of a refund of amounts paid or, if stock is still available, a replacement.
7.3. Your obligation to return rejected products: If you wish to exercise your legal rights to reject Goods, please contact our Help Team, by emailing help@youbamboo.com, where we will advise on how to return the items.
7.4. Insuring your return: we are not liable for returned Goods which are lost or damaged in transit, so it is important that you use an insured delivery method as set out in our returns form.
7.5. Repairs and replacements: these terms apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform with these terms.
7.6. Missing items: If there are any items missing from your order, then please notify us within 72 hours of receipt and we will endeavour to rectify any errors.
8. Title and risk
8.1. When you become responsible for the Goods: the Goods will be your responsibility from the time of delivery to the delivery address given by you.
8.2. When you own the Goods: ownership of the Goods will only pass to you when we receive payment in full of all amounts due for the Goods, including delivery charges.
9. Price and payment
9.1. Where to find the price for the Goods: the price of the Goods (which includes VAT for orders within the EU) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Goods advised to you is correct however please see clause 9.4 for what happens if we discover an error in the price of the Goods you order.
9.2. VAT and any applicable import duties: For orders delivered within the EU, these prices include VAT where applicable. For orders delivered outside the EU, you may be required to pay import duties and/or taxes when your order reaches your country. These and any other charges for customs clearance are your sole responsibility.
9.3. We will pass on any changes in the rate of VAT: if the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in rate of VAT takes effect.
9.4. What happens if we get a price wrong: it is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Good’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Good’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any amounts you have paid and require the return of any Goods provided to you.
9.5. When you must pay and how you must pay: Payment is taken as soon as you checkout. At this point your credit card, debit card or PayPal account will be charged and your order will be dispatched upon a successful payment receipt. Please note that orders placed on cards issued outside the EU may be subject to cross border transaction fees, and all credit or debit card orders may incur fees if placed in a currency other than that for which the card is issued. These charges, and any similar ones with alternate payment methods, are outside of our control and must be paid by you directly to your card issuer.
10. Our goodwill guarantees
10.1. Our goodwill guarantees: Please note, these terms reflect the goodwill guarantees offered by us to our customers, which are more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. These goodwill guarantees do not affect your legal rights in relation to faulty or misdescribed Goods (see clause 7).
10.2. 30 Days Money Back Guarantee: Whenever you buy from us you have the benefit of our 30 Days Money Back Guarantee, which starts on the day you receive your Goods. You may return your product for any reason*. Send the item back to us for a full refund of the price you have paid to us, given that the products are in a complete and perfect condition, unused except to try on, and in/with its original packaging. We are also able to offer exchanges in place of a refund, for more information and assistance in organising an exchange, please contact help@youbamboo.com. Exclusions apply, please check specific products for more.
Exclusions from the Money Back Guarantee. Please note:
*Due to health and hygiene reasons, snoods, face masks, and underwear are excluded from our 30 day money back guarantee unless they are faulty and they must be in their original condition, unopened, unworn, sealed and in their original packaging.
For more information on your rights visit: https://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations#the-goods-you-cant-return
10.3. Where the 30 Days Money Back Guarantee applies: Let us know within 30 days of receiving the goods, and return the original packaging with your order number and receipt of goods as proof of purchase. Refunds under clauses 10.5 and 10.6 will apply. Please also refer to clause 10.4 for how to return Goods.
10.4. How to return the Goods under the 30 Days Money Back Guarantee: If you wish to exercise your legal rights under this guarantee, please email us at help@youbamboo.com so we can advise you on how to return your item. We are not liable for returned Goods which are lost or damaged in transit, so it is important that you use an insured delivery method as set out in our returns form.
10.5. Timing of refund: If the Goods are received by us as new in accordance with clause 11.3, we will process your refund within a maximum of 14 days of receiving your returned Goods into our warehouse located in the United Kingdom.
10.6. No refund of delivery charges: we do not refund the cost of the original delivery charges. Return delivery charges are not refundable unless the goods are faulty.
11. Your right to cancel
11.1. You can always end your contract with us: your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
11.1.a. If what you have bought is faulty or misdescribed: you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 7.
11.1.b. If you want to end the contract because of something we have done or have told you we are going to do, see clause 11.2; and
11.1.c. If you have just changed your mind about the Goods, see clause 11.3. You may be able to get a refund of amounts paid if you are within the cooling-off period, but this may be subject to certain conditions, deductions and you will have to pay the costs of return of any Goods.
11.2. Ending the contract because of something we have done or are going to do: If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for amounts paid for any Goods which have not been provided and you may also be entitled to compensation. The reasons are:
11.2.a. we have told you about an error in the price or description of the Goods you have ordered and you do not wish to proceed;
11.2.b. there is a risk that supply of the Goods may be significantly delayed because of events outside our control;
11.2.c. we have suspended supply of the Goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
11.2.d. you have a legal right to end the contract because of something we have done wrong.
11.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013): for most Goods bought online you have a legal right to change your mind within 14 days and receive a refund of amounts paid. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
11.4. When you don't have the right to change your mind: you do not have a right to change your mind if the Goods returned do not follow the procedures as outlined in clause 10.2.
11.5. How long do you have to change your mind: you have 14 days after the day you (or someone you nominate) receives the Goods.
12. How to end your contract with us
12.1. Tell us you want to end the contract: to end the contract with us, please let us know by emailing us at help@youbamboo.com. In any case, please provide your name, home address, details of the order and, where available, your phone number and email address.
12.2. Returning Goods after ending the contract: if you end the contract for any reason after the Goods have been dispatched to you or you have received them, you must return them to us. You must either post them back to us at Youbamboo Limited, Unit 2D, Eagle Road, Redditch, Worcestershire, B989HF, United Kingdom. We are not liable for returned Goods which are lost or damaged in transit, so it is important that you use an insured delivery method. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
12.3. How we will refund you: if you are entitled to a refund we will refund you the price you paid for the Goods excluding delivery costs (unless we otherwise agree) within 14 calendar days from the day on which we receive the Goods back from you, by the method you used for payment.
12.4. Where no refunds will be provided: If you are exercising your right to change your mind we will not provide any refund if the Goods do not meet the criteria set out in clause 10.2. If we refund you the price paid before we are able to inspect the Goods and later discover that they do not meet the criteria in clause 10.2, you must pay us the full costs of the Goods and delivery charges, and for any damage to the Goods.
12.5. What happens with refunds if you return a single item that has had a bulk order discount applied: If you cancel or return any Goods purchased using a promotional discount or voucher code, the value of the promotional discount or coupon discount will be subtracted on a pro-rata basis against the relevant Goods returned from the refund or credit provided to you.
13. Our responsibility for loss or damages suffered by you
13.1. We are responsible to you for foreseeable loss and damage caused by us: if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so: this includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods including the right to receive Goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective Goods under the Consumer Protection Act 1987.
13.3. We are not liable for business losses: we only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. Your indemnity
14.1. You agree to defend, indemnify and hold harmless each of us, our affiliates, employees, officers, directors, and agents from any claim, losses, damages, liabilities, costs, or demand, including reasonable professional advisers’ fees, arising out of or relating to your breach of these terms; provided, however, this indemnity shall not apply to any claim, losses, damages, liabilities, costs or demands resulting from our negligence or wilful misconduct. This indemnity shall continue to endure notwithstanding prior fulfilment of the order or other termination thereof.
15. Other important terms
15.1. We may transfer this agreement to someone else: we may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2. You need our consent to transfer your rights to someone else: you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3. General: We will pay the reasonable costs of return if the Goods are faulty or misdescribed or if you are ending the contract for one of the reasons set out in clause 11.2. However, in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. If you claim the Goods are faulty or as misdescribed but on inspection they are not, we reserve the right to charge you for the cost of delivery and return.
15.4. Nobody else has any rights under this contract: this contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.5. If a court finds part of this contract illegal, the rest will continue in force: each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.6. Even if we delay in enforcing this contract, we can still enforce it later: if we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.
15.7. Which laws apply to this contract and where you may bring legal proceedings: these terms are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods in either the Northern Irish or the English courts.
16. Promotions
16.1 WEBSITE PROMOTIONS
Exceptions
Site wide promotions and offers/discounts exclude sale and clearance items, unless otherwise stated. Discount codes cannot be used in conjunction with any other offer, including special offers, bundle prices or clearance items. We reserve the right to retract these offers at any time.
Site wide discount codes and promotion
Site wide promotions, offers and discount codes exclude sale and clearance items, unless otherwise stated.
Sale Items (Was/Now Pricing)
Products that have are a part of a sale will be marked with a “SALE” banner and the discount will be included in the Now price. Discount codes exclude sale items unless otherwise stated.
Free Gifts
Free gifts are usually automatically applied to the basket when the conditions are met. If gifts need to be manually added to the basket, instructions will be provided.
Free Express Delivery over £100
This will be applied automatically when the total value of goods reaches or exceeds £100. Free delivery is available on that eligible order only. Shipping charges to countries other than the UK might still apply.
16.2 CHANGES TO OFFERS
Changes to promotions, offers and other on-site rewards
Sales, promotions, discounts, offers, subscriptions and loyalty rewards may change at anytime without prior notice. Youbamboo reserves the right to change discount amounts at any time.
16.3 SWEEPSTAKE PROMOTIONS
Youbamboo runs sweepstake (aka giveaway) promotions through email and social media channels. The terms and conditions of these are as follows:
16.3.a Eligibility: sweepstakes are open only to those who meet all the conditions outlined in the social post and/or email, are over the age of 18, and who live in the United Kingdom. Employees of Youbamboo and their respective affiliates (including family members and members of their households), as well as subsidiaries, suppliers, and those employed by any sponsor associated with Youbamboo, may not participate in the sweepstake.
16.3.b Agreement to rules: by participating, you confirm you have read these terms and conditions and you agree to be bound by the rules stated here. In addition, you agree to accept the decisions of Youbamboo so long as they as fair. By participating, you confirm that any material you have provided to Youbamboo (including photographs and blocks of texts) is fully owned by you and that you have received permission from both the photographer and those identifiable in the provided media for Youbamboo to use it. By submitting any media, you are giving Youbamboo royalty free and non-exclusive rights to use it in future marketing material, on our website and our social media pages.
16.3.c Sweepstake Periods: entries will be accepted from the moment the sweepstake is announced until 11:59PM GMT on the date specified on the relevant social post and/or email.
16.3.d How to enter: the conditions under which you are entered into any given sweepstake are stated on the relevant social post and/or email. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Youbamboo. You may enter only once and if you attempt to break these rules through use of different email addresses or identities you may be removed from eligibility at the sole discretion of Youbamboo.
16.3.e Prizes: winners will receive the prize stated on the relevant social post and/or email. The prize is non-transferable and the acceptance of the prize constitutes permission for Youbamboo to use the winner's name, likeness, and entry for purposes of marketing and trade, unless prohibited by law.
16.3.f Winner selection and notification: the odds of winning depend on the number of eligible entries received. The winner of the sweepstake will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via the platform they used to enter the competition within five (5) days following the selection of the winner. Youbamboo shall have no liability for a winner's failure to receive notice due to winner's spam, junk e-mail or other security settings or for the winner's provision of incorrect or otherwise non-functioning contact information. If the selected winner fails to claim the prize within 5 days from the time the award notification was sent, the prize may be forfeited and an alternate winner selected.
1.1. The definitions in this clause apply in the terms and conditions set out in this document: Delivery Table: the table defining delivery times, charges and options. The Delivery Table may be viewed on our website here and is subject to change without notice. EU: means the European Union. Goods: the products that we are selling to you as set out in the order. Order: your order for the Goods. Order Period: the period beginning at the time you initially place the order and ending at the next order cut-off time. Terms: the terms and conditions set out in this document. we, us and/or our: Youbamboo Limited, details of which are set out in clause 2.1 below. writing: or written includes faxes and e-mail. you and/or your: the person placing the order. 1.2. Headings do not affect the interpretation of these terms. 1.3. References here to "clause" refer to the relevant numbered clause in these terms and conditions. If you wish to contact us by email, scroll to the bottom and click the email icon.
2. Information about us and how to get in contact with us
2.1. Who we are: we are Youbamboo Limited, a company registered in England and Wales. Our company registration number is 12199890 and our registered office is at Unit 2D, Eagle Road, Redditch, Worcestershire, B989HF, United Kingdom. Our registered VAT number is GB365611593.
2.2. How to contact us: you can contact us by writing an email to us at help@youbamboo.com.
2.3. How we may contact you: if we need to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. If you contact us through social media we may reply through the same method where we consider it is appropriate to do so.
3. Basis of sale
3.1. What these terms cover: these are the terms and conditions on which we supply Goods to you.
3.2. Why you should read the terms: please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.
3.3. Goods may vary slightly from their picture: any descriptions, images or advertising we issue are produced solely to provide you with an approximate idea of the Goods they describe.
3.4. How we will accept your order: our acceptance of your order will take place when we ship your order, at which point a contract will come into existence between you and us. Receipt of an order by our Help Team or via our website, or assignment of an order number to your order does not constitute our acceptance of an order.
3.5. If we cannot accept your order: if we are unable to accept your order, we will inform you of this either by telephone or in writing and will not charge you for the Goods. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Goods, because we are unable to meet a delivery deadline you have specified, or if we do not wish to supply you for any reason whatsoever.
3.6. Your order number: we will assign an order number to your order and tell you what it is when we receive your order, but providing an order number does not constitute our acceptance of your order, which will happen only in accordance with clause 3.4. It will help us if you can quote the order number whenever you contact us about your order.
4. Our rights to make changes
4.1. Minor changes to the Goods: We may change the Goods to reflect changes in relevant laws and regulatory requirement, or to implement minor technical adjustments and improvements. These changes will not affect your use of the Goods.
4.2. More significant changes to the Goods and these terms: In addition, we may make material changes to the Goods or these terms after accepting your order but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Goods paid for but not received.
5. The goods
5.1. Our quality promise: we warrant that on delivery the Goods shall:
5.1.a. conform with their description (subject to any qualification at clause 3.3 or clause 4.1);
5.1.b. be of satisfactory quality;
5.1.c. be fit for any purpose we say the Goods are fit for;
5.1.d. be free from material defects in design, material and workmanship; and
5.1.e. comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.
5.2. Your warranty rights: this warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform with these terms. Advice about your legal rights is available from the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06
5.3. Warranty exclusions: this warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend or your failure to follow our instructions without our prior written approval.
6. Delivering the Goods and delivery charges
6.1. Delivery charges: Free 48 Hour Tracked delivery on any order, and free 24 Hour Tracked delivery for UK mainland orders over £100. For orders under £100, 24 Hour Tracked costs £4.99.
6.2. When your Goods will be delivered: delivery periods may vary depending on address and factors outside of our control but we aim to have your delivery completed within the specified times of 2 working days for 48 Hour Tracked delivery, and 1 working day for our 24 Hour Tracked service, so long as orders are made before 3:15pm, after which delivery times will be a day later.
6.3. We are not responsible for delays outside of our control: if our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.
6.4. Frequency of applying delivery charges: we will charge you one delivery charge per order, regardless of the quantity of Goods ordered. Deliveries to multiple addresses will require multiple orders and multiple delivery charges.
7. If there is a problem with the Goods
7.1. How to tell us about problems: If you have any questions or complaints about the Goods, please contact us. You can write to us at help@youbamboo.com.
7.2. What happens if the Goods become faulty: if the Goods become faulty within 30 days of receipt, you will be offered the choice of a refund of amounts paid or, if stock is still available, a replacement.
7.3. Your obligation to return rejected products: If you wish to exercise your legal rights to reject Goods, please contact our Help Team, by emailing help@youbamboo.com, where we will advise on how to return the items.
7.4. Insuring your return: we are not liable for returned Goods which are lost or damaged in transit, so it is important that you use an insured delivery method as set out in our returns form.
7.5. Repairs and replacements: these terms apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform with these terms.
7.6. Missing items: If there are any items missing from your order, then please notify us within 72 hours of receipt and we will endeavour to rectify any errors.
8. Title and risk
8.1. When you become responsible for the Goods: the Goods will be your responsibility from the time of delivery to the delivery address given by you.
8.2. When you own the Goods: ownership of the Goods will only pass to you when we receive payment in full of all amounts due for the Goods, including delivery charges.
9. Price and payment
9.1. Where to find the price for the Goods: the price of the Goods (which includes VAT for orders within the EU) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Goods advised to you is correct however please see clause 9.4 for what happens if we discover an error in the price of the Goods you order.
9.2. VAT and any applicable import duties: For orders delivered within the EU, these prices include VAT where applicable. For orders delivered outside the EU, you may be required to pay import duties and/or taxes when your order reaches your country. These and any other charges for customs clearance are your sole responsibility.
9.3. We will pass on any changes in the rate of VAT: if the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in rate of VAT takes effect.
9.4. What happens if we get a price wrong: it is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Good’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Good’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any amounts you have paid and require the return of any Goods provided to you.
9.5. When you must pay and how you must pay: Payment is taken as soon as you checkout. At this point your credit card, debit card or PayPal account will be charged and your order will be dispatched upon a successful payment receipt. Please note that orders placed on cards issued outside the EU may be subject to cross border transaction fees, and all credit or debit card orders may incur fees if placed in a currency other than that for which the card is issued. These charges, and any similar ones with alternate payment methods, are outside of our control and must be paid by you directly to your card issuer.
10. Our goodwill guarantees
10.1. Our goodwill guarantees: Please note, these terms reflect the goodwill guarantees offered by us to our customers, which are more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. These goodwill guarantees do not affect your legal rights in relation to faulty or misdescribed Goods (see clause 7).
10.2. 30 Days Money Back Guarantee: Whenever you buy from us you have the benefit of our 30 Days Money Back Guarantee, which starts on the day you receive your Goods. You may return your product for any reason*. Send the item back to us for a full refund of the price you have paid to us, given that the products are in a complete and perfect condition, unused except to try on, and in/with its original packaging. We are also able to offer exchanges in place of a refund, for more information and assistance in organising an exchange, please contact help@youbamboo.com. Exclusions apply, please check specific products for more.
Exclusions from the Money Back Guarantee. Please note:
*Due to health and hygiene reasons, snoods, face masks, and underwear are excluded from our 30 day money back guarantee unless they are faulty and they must be in their original condition, unopened, unworn, sealed and in their original packaging.
For more information on your rights visit: https://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations#the-goods-you-cant-return
10.3. Where the 30 Days Money Back Guarantee applies: Let us know within 30 days of receiving the goods, and return the original packaging with your order number and receipt of goods as proof of purchase. Refunds under clauses 10.5 and 10.6 will apply. Please also refer to clause 10.4 for how to return Goods.
10.4. How to return the Goods under the 30 Days Money Back Guarantee: If you wish to exercise your legal rights under this guarantee, please email us at help@youbamboo.com so we can advise you on how to return your item. We are not liable for returned Goods which are lost or damaged in transit, so it is important that you use an insured delivery method as set out in our returns form.
10.5. Timing of refund: If the Goods are received by us as new in accordance with clause 11.3, we will process your refund within a maximum of 14 days of receiving your returned Goods into our warehouse located in the United Kingdom.
10.6. No refund of delivery charges: we do not refund the cost of the original delivery charges. Return delivery charges are not refundable unless the goods are faulty.
11. Your right to cancel
11.1. You can always end your contract with us: your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
11.1.a. If what you have bought is faulty or misdescribed: you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 7.
11.1.b. If you want to end the contract because of something we have done or have told you we are going to do, see clause 11.2; and
11.1.c. If you have just changed your mind about the Goods, see clause 11.3. You may be able to get a refund of amounts paid if you are within the cooling-off period, but this may be subject to certain conditions, deductions and you will have to pay the costs of return of any Goods.
11.2. Ending the contract because of something we have done or are going to do: If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for amounts paid for any Goods which have not been provided and you may also be entitled to compensation. The reasons are:
11.2.a. we have told you about an error in the price or description of the Goods you have ordered and you do not wish to proceed;
11.2.b. there is a risk that supply of the Goods may be significantly delayed because of events outside our control;
11.2.c. we have suspended supply of the Goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
11.2.d. you have a legal right to end the contract because of something we have done wrong.
11.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013): for most Goods bought online you have a legal right to change your mind within 14 days and receive a refund of amounts paid. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
11.4. When you don't have the right to change your mind: you do not have a right to change your mind if the Goods returned do not follow the procedures as outlined in clause 10.2.
11.5. How long do you have to change your mind: you have 14 days after the day you (or someone you nominate) receives the Goods.
12. How to end your contract with us
12.1. Tell us you want to end the contract: to end the contract with us, please let us know by emailing us at help@youbamboo.com. In any case, please provide your name, home address, details of the order and, where available, your phone number and email address.
12.2. Returning Goods after ending the contract: if you end the contract for any reason after the Goods have been dispatched to you or you have received them, you must return them to us. You must either post them back to us at Youbamboo Limited, Unit 2D, Eagle Road, Redditch, Worcestershire, B989HF, United Kingdom. We are not liable for returned Goods which are lost or damaged in transit, so it is important that you use an insured delivery method. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
12.3. How we will refund you: if you are entitled to a refund we will refund you the price you paid for the Goods excluding delivery costs (unless we otherwise agree) within 14 calendar days from the day on which we receive the Goods back from you, by the method you used for payment.
12.4. Where no refunds will be provided: If you are exercising your right to change your mind we will not provide any refund if the Goods do not meet the criteria set out in clause 10.2. If we refund you the price paid before we are able to inspect the Goods and later discover that they do not meet the criteria in clause 10.2, you must pay us the full costs of the Goods and delivery charges, and for any damage to the Goods.
12.5. What happens with refunds if you return a single item that has had a bulk order discount applied: If you cancel or return any Goods purchased using a promotional discount or voucher code, the value of the promotional discount or coupon discount will be subtracted on a pro-rata basis against the relevant Goods returned from the refund or credit provided to you.
13. Our responsibility for loss or damages suffered by you
13.1. We are responsible to you for foreseeable loss and damage caused by us: if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so: this includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods including the right to receive Goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective Goods under the Consumer Protection Act 1987.
13.3. We are not liable for business losses: we only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. Your indemnity
14.1. You agree to defend, indemnify and hold harmless each of us, our affiliates, employees, officers, directors, and agents from any claim, losses, damages, liabilities, costs, or demand, including reasonable professional advisers’ fees, arising out of or relating to your breach of these terms; provided, however, this indemnity shall not apply to any claim, losses, damages, liabilities, costs or demands resulting from our negligence or wilful misconduct. This indemnity shall continue to endure notwithstanding prior fulfilment of the order or other termination thereof.
15. Other important terms
15.1. We may transfer this agreement to someone else: we may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2. You need our consent to transfer your rights to someone else: you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3. General: We will pay the reasonable costs of return if the Goods are faulty or misdescribed or if you are ending the contract for one of the reasons set out in clause 11.2. However, in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. If you claim the Goods are faulty or as misdescribed but on inspection they are not, we reserve the right to charge you for the cost of delivery and return.
15.4. Nobody else has any rights under this contract: this contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.5. If a court finds part of this contract illegal, the rest will continue in force: each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.6. Even if we delay in enforcing this contract, we can still enforce it later: if we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.
15.7. Which laws apply to this contract and where you may bring legal proceedings: these terms are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods in either the Northern Irish or the English courts.
16. Promotions
16.1 WEBSITE PROMOTIONS
Exceptions
Site wide promotions and offers/discounts exclude sale and clearance items, unless otherwise stated. Discount codes cannot be used in conjunction with any other offer, including special offers, bundle prices or clearance items. We reserve the right to retract these offers at any time.
Site wide discount codes and promotion
Site wide promotions, offers and discount codes exclude sale and clearance items, unless otherwise stated.
Sale Items (Was/Now Pricing)
Products that have are a part of a sale will be marked with a “SALE” banner and the discount will be included in the Now price. Discount codes exclude sale items unless otherwise stated.
Free Gifts
Free gifts are usually automatically applied to the basket when the conditions are met. If gifts need to be manually added to the basket, instructions will be provided.
Free Express Delivery over £100
This will be applied automatically when the total value of goods reaches or exceeds £100. Free delivery is available on that eligible order only. Shipping charges to countries other than the UK might still apply.
16.2 CHANGES TO OFFERS
Changes to promotions, offers and other on-site rewards
Sales, promotions, discounts, offers, subscriptions and loyalty rewards may change at anytime without prior notice. Youbamboo reserves the right to change discount amounts at any time.
16.3 SWEEPSTAKE PROMOTIONS
Youbamboo runs sweepstake (aka giveaway) promotions through email and social media channels. The terms and conditions of these are as follows:
16.3.a Eligibility: sweepstakes are open only to those who meet all the conditions outlined in the social post and/or email, are over the age of 18, and who live in the United Kingdom. Employees of Youbamboo and their respective affiliates (including family members and members of their households), as well as subsidiaries, suppliers, and those employed by any sponsor associated with Youbamboo, may not participate in the sweepstake.
16.3.b Agreement to rules: by participating, you confirm you have read these terms and conditions and you agree to be bound by the rules stated here. In addition, you agree to accept the decisions of Youbamboo so long as they as fair. By participating, you confirm that any material you have provided to Youbamboo (including photographs and blocks of texts) is fully owned by you and that you have received permission from both the photographer and those identifiable in the provided media for Youbamboo to use it. By submitting any media, you are giving Youbamboo royalty free and non-exclusive rights to use it in future marketing material, on our website and our social media pages.
16.3.c Sweepstake Periods: entries will be accepted from the moment the sweepstake is announced until 11:59PM GMT on the date specified on the relevant social post and/or email.
16.3.d How to enter: the conditions under which you are entered into any given sweepstake are stated on the relevant social post and/or email. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Youbamboo. You may enter only once and if you attempt to break these rules through use of different email addresses or identities you may be removed from eligibility at the sole discretion of Youbamboo.
16.3.e Prizes: winners will receive the prize stated on the relevant social post and/or email. The prize is non-transferable and the acceptance of the prize constitutes permission for Youbamboo to use the winner's name, likeness, and entry for purposes of marketing and trade, unless prohibited by law.
16.3.f Winner selection and notification: the odds of winning depend on the number of eligible entries received. The winner of the sweepstake will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via the platform they used to enter the competition within five (5) days following the selection of the winner. Youbamboo shall have no liability for a winner's failure to receive notice due to winner's spam, junk e-mail or other security settings or for the winner's provision of incorrect or otherwise non-functioning contact information. If the selected winner fails to claim the prize within 5 days from the time the award notification was sent, the prize may be forfeited and an alternate winner selected.