Privacy Policy Information
Privacy Policy Scope
This website (this “Site”) is powered by Shopify and managed by Youbamboo Ltd. This Privacy Policy explains how we use and protect your personal information. You express your consent to this Privacy Policy by using our website. If you have any questions about this Privacy Policy or the Site, please contact us.
This Privacy Policy describes how we handle your personal information for our services available through this website. By using this Site or by registering as a customer, you accept the terms of this Privacy Policy, and in doing so, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
What data do we collect?
When you visit the Site, you can browse it without telling us who you are and without revealing any personal information about yourself. However, we do automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search items referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”
When you make a purchase or attempt to do so through the Site, we collect certain other information from you, including your name, billing address, shipping address, payment information (including credit card and debit card numbers, as well as PayPal information if this is used), email address, and phone number. We refer to this personal information as “Order Information”. As previously mentioned, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information.
CREDIT/DEBIT CARD INFORMATION
When paying for goods or services via credit card, we require you to enter your credit card number, expiration date, card type (MasterCard, Visa, etc.), card holder name and card security code. This information is entered directly on to a page hosted by our credit card payment processing provider, a PCI DSS Level 1 certified facility, who store these details in encrypted format and provide us with a 'token' that we store and use to refer to the card for transactional purposes. They also provide us with the first six and last four digits of the card number, the card holder name, and the expiration date which we store to assist in identifying which card you wish to use in the future. We do not store the full credit card number at any time. Due to our use of the 'token' system, card information does not need to be made available to our Operational staff and it is not possible for any of our staff to obtain full credit card information.
ORDER INFORMATION
When you place an order, we will keep a record of the type(s) of item(s) purchased, the quantity, pricing information and any delivery cost. For analysis purposes, we also store the date the order was placed and the date it was shipped. This information may be made available in summary, non-specific form to any of our business partners by way of analysis or the payment of royalties and/or licenses in the supply of such goods. At the end of placing the order, we may ask you to enter certain simple items of marketing information to us develop our business. You may elect to not enter this information.
How do we collect your data?
We collect Device Information using the following technologies:
• Cookies: These are common data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.
• Log Files: These track actions that occur on the Site, and collect much of the aforementioned data, including you IP address, browser type, internet service provider, referring/exit pages, and date/time stamps
• Web beacons, tags, and pixels: These are electronic files that are used to record information about how you browse the site.
COOKIES
We use "cookies" (small files placed on your hard drive) on certain pages of the Site to reference information stored on our server, such as member details and any preferences, in order to improve your browsing experience. Cookies are also used to track user's behaviour on our Site for analysis purposes, so that we may work towards offering a better service to our customers. Third party referrals to our Site, from either their web site, from a dedicated link elsewhere, or from a printed URL are recorded using a cookie, which enables us to pay any commissions due to the referrer for your visit to our Site. Cookies are stored in the server logs and their contents are stored in the Site's database. Browsing behaviour, in anonymous form, may be made available to our Marketing and Operational staff and may be relayed to any business party in the interests of improving our services. We do not profile individual customers using cookies.
Examples of cookies we use and their functions (note this table does not include all cookies associated with www.youbamboo.com):
A few important things you should know about cookies are that:
We offer certain features that are only available through the use of cookies;
We use cookies to help identify you and maintain your signed-in status;
Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session;
You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site, for more information visit aboutcookies.org; and
In the event that we host any third party content on this website, you may encounter cookies from third parties on certain pages of this website that we do not control.
How do we use your data?
We use your Order and Device Information for a select few primary purposes. Our main use for it is in providing you with a safe, smooth, efficient and personally enjoyable experience from start to finish. The majority of this is involved in the order process where we use your information to fulfil any purchase you make (including processing the payment information, arranging for shipping, and providing you with order confirmations). In addition to this we can use your information in the following ways:
• To communicate with you (including providing customer support)
• Screen our orders for potential risk or fraud
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
• Tailor and personalise our store experience to you
• To improve and optimize our Site (for example by generating analytics about how our customers use our site, and to address our marketing campaigns)
How do we disclose your information?
We share your Personal Information with third parties to help us use your Personal Information for the reasons stated and described above. An example of this is that we use Shopify to power our website and certain apps to help improve its functionality and layout. If you want to read Shopify’s privacy policy you can find it here: https://www.shopify.com/legal/privacy. We will never sell any of your information to anyone and when we do allow third parties to use your information, they are required to do so in strict and clear ways.
We may also disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, respond to a subpoena, search warrant or other lawful request for information we receive, or protect anyone's rights, property or safety.
Finally, we may also share your personal information with:
Members of our corporate family to help detect and prevent potentially illegal acts and provide joint services (our corporate affiliates will market only to users who request these services);
Service providers under contract who help with our business operations, such as fraud investigations, bill collection, order fulfilment, shipping, affiliate and rewards programs and co-branded credit cards;
Other third parties to whom you explicitly ask us to send your information or about whom you are otherwise explicitly notified and consent to when using a specific service;
If we legally segregate some or all of our business, your information may be transferred with the segregated business.
Account information
ACCOUNT INFORMATION
You can create an account at no cost or obligation to you. By creating an account, you have better access to previous orders, as well as easily storing and managing your billing and shipping addresses. Registering as an account holder requires you to enter an email address and password ("Account Information"). When you become an account holder, we assign you a Customer Number and store the date of which you signed up. By signing up and providing us your email address in this way, you allow us to send you newsletters as and when they are created. On each newsletter, you will be given the facility to opt out of receiving future newsletters. This information is made available to our Operational and Marketing staff. Note that all of your activities on the Site will be traceable to your Customer Number.
ACCOUNT PROTECTION
Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
Other relevant privacy terms
DO NOT TRACK
Please note that we do not alter out Site’s data collection and use practices when we see a Do Not Track signal from your browser.
REQUESTING TO UPDATE OR DELETE INFORMATION
You have the right to access personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our email address: help@youbamboo.com.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
SURVEYS, QUESTIONNAIRES & COMPETITION ENTRIES
From time to time, we may invite you to take part in Surveys, Questionnaires or a Competition. These will obviously take different forms, but will all involve the capture of answers and other personal information - typically name and email address. Competition entries will be made available to our Operational staff so that winners may be selected. Other information will be made available in summary form to our Operational and Marketing staff. Such information may be made available to business partners, particularly where a third party is organizing or sponsoring the event. If this is the case, you will be made aware of the arrangement and in what form your data is to be passed on.
UNSUBSCRIBE INSTRUCTIONS
To unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of any of our marketing emails and you will be opted out of all email communications.
SECURITY
We take the issue of security very seriously. Shopify, the platform that hosts our website, has established security measures throughout their system and Apps as a way to protect our information and facilities, and in doing so, protecting your information. Where personal information is entered on and transmitted to our Site, this is done using Transport Layer Security (TLS or HTTPS) encryption technology. All of our operational and administration facilities have tightly restricted access to protect your privacy. In addition to this, sensitive information is stored in an encrypted form. Our employees are aware of their responsibility to protect your personal information.
While we treat data as an asset that must be protected and use many tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure, there is a possibility that third parties may unlawfully intercept or access transmissions or private communications.
THIRD PARTIES
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. We will never sell personal information or share any personal information with third parties that are unrelated to us. Data which has been aggregated from information - so that it is expressed in a broad, non-personal manner - may be relayed to third parties from time to time in order to better serve our customers.
LINKING TO OTHER WEB SITES
Our site and apps may contain links to other web sites. Please note that when you click on one of these links, you are clicking to another web site. We strongly advise you to read the Privacy Policy of these linked web sites as it may well differ from our own. Once you leave our website and enter another website, we cannot be responsible for the privacy or protection of any information you transmit or provide.
ACCURACY OF OUR SITE
We make every effort to ensure the accuracy of our Site, both in its operation and its content. If you discover any errors or omissions, please email the details to: help@youbamboo.com
CHANGES TO OUR PRIVACY POLICY
We reserve the right to change our Privacy Policy from time to time as the business evolves. Where a revision is made to the policy the revised policy will be posted to our Site. Such changes to our Privacy Policy automatically shall become effective immediately upon posting the changes on our website.
CONTACTING US
You express your consent to this Privacy Policy by using our Site. You consent to the collection and use of this information as provided above. If you have any questions about this Privacy Policy or the Site, please contact help@youbamboo.com.
Or write to:
Youbamboo
Unit 2D
Eagle Road
Redditch
B98 9HF
How to Make a Complaint
If you are unhappy or unsatisfied with why and how we have used your personal data, you can contact us by sending an e-mail to help@youbamboo.com or by writing to us at this address:
Youbamboo Limited
Unit 2D
Eagle Road
Redditch
B98 9HF
If you are unhappy with our response, you can contact the office or the Information Commissioner at:
Email: casework@ico.org.uk
Tel: 0303 123 1113
Website: https://ico.org.uk/global/contact-us